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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thiqactive.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 16.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@thiqactive.com

Sizing & Shipping Guide

Please note, this chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.

The sizing chart listed on our store is based on industry standard sizing. This chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.

Because every body is different we are not able to recommend sizing for customers which is why a sizing chart has been provided to be used as reference to assist you in making the best choice.

If you do require a size exchange, once your item(s) are received, simply contact us again and we can then assist you in taking the next steps in processing an exchange.

Sizing Guide for Seamless leggings and sports bra
WHAT TO MEASURE

BUST: Measure across the fullest part

WAIST: Measure around your natural waist

HIPS: Measure at the widest part
 
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DELIVERY TIMEFRAMES 

Please allow for 24 hours for your order to be dispatched - Excluding public holidays (Sydney, Australia)

While we will do all we can to ensure your order is delivered on time, ThiqActive cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Shipping Info

Australia

REGULAR SHIPPING (Delivery time 3-6 working days) with Tracking - Australia Post - FREE

EXPRESS SHIPPING (Delivery time 1-3 working days) with Tracking - Australia Post - $11.95 (FREE when you order over $60)

FREE EXPRESS shipping on ALL Orders over $60

Worldwide

REGULAR SHIPPING (Delivery time 5-10 working days) with Tracking - $15

FREE Express shipping on ALL Orders over $60

Please note: For all orders to Europe & Canada, customs charges may be required. All products are shipped from our ThiqActive warehouse in Sydney, Australia.

If the parcel is not at your local depot, you can click CONTACT US or email directly - support@thiqactive.com to get in touch with us (P.S check your Spam/Junk Folder) and we will get back to you as soon as possible.

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